If a consumer dispute arises between us and the consumer under a contract of sale or a contract for the provision of services which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such a dispute to the designated body for the out-of-court settlement of consumer disputes, which is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 796/44
110 00 Praha
Email: adr@coi.cz
Web: adr.coi.cz